Man wth Van Rush Green Privacy Policy

This Privacy Policy explains how Man wth Van Rush Green collects, uses, stores and protects personal data relating to our customers in the Rush Green area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man wth Van Rush Green customers and prospective customers in the Rush Green area who contact us, request a quote, make a booking, or otherwise use our man and van or related services. It covers personal data collected through any method, including by phone, in person, through online forms, and through any other communication channels we may use.

Who is responsible for your data

For the purposes of data protection law, Man wth Van Rush Green is the controller of the personal data we collect about you. This means we decide how and why your personal data is used and we are responsible for ensuring that it is handled lawfully, fairly and securely.

Types of personal data we collect

We may collect and process the following categories of personal data about you when you contact us or use our services:

Identification information such as your name and any company or trade name you provide. Contact information such as your address, collection and delivery addresses, postcode, and other location details relevant to the service you request. Communication information such as your communication preferences and the content of communications you send to us, including enquiries, instructions and feedback. Service details such as the type of service requested, property access information provided by you, inventory or item descriptions, dates and times of moves, and related logistics. Payment and transaction information such as amounts charged, payment method used and records of payments made. Usage and interaction information such as how you found out about our services, your booking history with us, and notes we make to help deliver the service safely and efficiently.

How we collect your personal data

We collect personal data directly from you when you contact us to request information, ask for a quote, make a booking, confirm or change a booking, provide instructions about a job, or give feedback. We may also collect personal data when you interact with us in person on the day of the service, including when discussing access, parking, or other arrangements.

In some cases, personal data may be provided by a third party who books our service on your behalf. In such cases we assume that the person providing the information has authority to share it with us and we will treat it in accordance with this Privacy Policy.

Lawful bases for processing your personal data

We only process your personal data where we have a lawful basis for doing so. Depending on the circumstances, we rely on the following lawful bases:

Contract. We process your personal data when it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking or use our services. This includes processing necessary to manage your booking, carry out the move or delivery, issue invoices, and handle any related queries. Legal obligation. We may process your personal data where it is necessary to comply with legal and regulatory obligations, for example for tax, accounting and record-keeping purposes. Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include managing and improving our services, keeping internal records, preventing fraud or misuse, ensuring security and safety for staff and customers, and handling complaints or disputes. Consent. In limited situations, we may ask for your consent to use your personal data for a specific purpose, such as certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide quotes for our services based on the information you supply. To confirm and manage bookings, including arranging dates, times, and service details. To plan, coordinate and deliver man and van and related services safely and efficiently. To communicate with you about your enquiries, bookings, updates, changes and follow-up matters. To issue invoices, process payments and maintain accurate financial records. To respond to complaints, queries and requests to exercise your data protection rights. To manage our business operations, including record-keeping, quality control and staff training. To comply with legal and regulatory obligations and cooperate with lawful requests from authorities where required.

Data sharing and processors

We may share your personal data with third parties where necessary and lawful, including:

Service providers and processors who perform functions on our behalf, such as providers of booking or scheduling tools, payment processing services, accounting or administrative support, or secure data storage and backup. These parties act as processors and are only permitted to process personal data in accordance with our instructions and for the purposes described in this Privacy Policy. Professional advisers such as accountants or legal professionals where needed to manage our business, comply with obligations or handle disputes. Law enforcement or regulatory authorities where we are required to do so by law or where necessary to protect our rights, our staff or our customers.

We do not sell your personal data to third parties. Where we use processors, we take reasonable steps to ensure they provide appropriate security and confidentiality safeguards for your personal data.

International transfers

Where any of our service providers or systems are located outside the United Kingdom, or where data is stored or accessed from another country, we will take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws before transferring or allowing access to your personal data.

Data retention and storage

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements. When deciding how long to keep data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes by other means.

Generally, booking and service records are retained for a period that allows us to respond to queries, handle any complaints or disputes, and comply with applicable legal retention requirements. After the relevant retention period expires, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Security of your personal data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to personnel and service providers who need to know it for the purposes described in this Privacy Policy, and requiring them to keep it confidential. While we take steps to keep your data secure, no system can be completely secure, and you should take care when sharing personal information.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

Right of access. You have the right to request confirmation of whether we hold personal data about you and, if so, to request a copy of that data and information about how we use it. Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you. Right to erasure. In certain circumstances, you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected or where you withdraw consent and there is no other legal basis for processing. Right to restriction. In some cases you may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection. Right to object. You may have the right to object to our processing of your personal data where we process it based on legitimate interests. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims. Right to data portability. Where we process your personal data based on your consent or on a contract and the processing is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.

How to exercise your rights

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact details normally provided for our services or bookings. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within the timeframe required by law.

You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We would appreciate the chance to address your concerns directly first where possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we use and protect your personal data.