Man with Van Rush Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Rush Green provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions:
Customer means the person, firm or company who requests or uses our services.
Services means any removal, transport, man with a van, loading, unloading, or related services provided by us.
Vehicle means any van or other vehicle used by us to perform the services.
Goods means any items, property or belongings that we are requested to move, transport, carry, load, unload or otherwise handle.
Booking means a confirmed arrangement for services on a specified date and time.
Contract means the agreement between the customer and Man with Van Rush Green, incorporating these Terms and Conditions.
2. Scope of Services
Man with Van Rush Green provides man and van, small removals, collection and delivery, and related services within a defined service area in the UK. The exact scope and details of the services for each job will be agreed at the time of booking.
We reserve the right to refuse to carry any goods that are unsafe, illegal, prohibited, excessively heavy, or otherwise unsuitable for transport in our vehicles, at our sole discretion.
Our services are generally provided at ground floor level or where safe and reasonable access is available. Any additional work, such as carrying goods above the first floor without suitable lifts, or negotiating difficult access, may incur additional charges or may be declined if deemed unsafe.
3. Booking Process
All bookings are subject to availability and are not confirmed until we have expressly agreed the date, time, service description and charges with you.
When making a booking, you must provide accurate and complete information, including but not limited to:
The addresses for collection and delivery.
Details of access restrictions at each address, such as parking limitations, narrow roads, low bridges or internal access issues.
An accurate description and approximate volume of the goods to be moved.
Any special handling requirements, including fragile, valuable or bulky items.
Where bookings are made on behalf of another person, you confirm that you are authorised to make the booking and accept these Terms and Conditions on their behalf.
We may request additional information or clarification before confirming a booking. Failure to disclose relevant information may result in additional charges, delays, or cancellation of the services.
4. Quotations and Charges
Any quotation provided is based on the information you have supplied and is subject to these Terms and Conditions. Quotations are normally provided on a fixed price or hourly rate basis, as stated at the time of booking.
We reserve the right to amend or withdraw a quotation if:
The information you provided was incomplete, inaccurate or has changed.
Additional services are requested on the day that were not included in the original quotation.
Access conditions are significantly different from those described at the time of booking.
Charges may include, but are not limited to, labour, vehicle use, mileage, congestion or clean air zone charges, tolls, parking costs, waiting time, additional labour for heavy or awkward items, and any additional services requested.
All charges will be explained to you as clearly as possible before or at the time of booking. Any extra charges arising on the day will be discussed with you wherever reasonably possible.
5. Payments
Unless otherwise agreed in writing, payment for services is due in full either in advance or on completion of the job, as notified to you at the time of booking.
We may require a deposit or full prepayment to secure a booking. Any deposit requirement will be confirmed when your booking is made.
Payment methods will be confirmed at the time of booking. It is your responsibility to ensure that funds are available and that payment can be completed promptly.
Where payment is not made when due, we reserve the right to:
Withhold delivery of your goods until payment is received in full.
Charge reasonable interest and administrative fees on overdue amounts.
Recover any costs incurred in pursuing payment, including legal or collection costs.
6. Cancellations and Amendments
If you need to cancel or amend your booking, you must inform us as soon as possible. Your right to cancel and any charges that apply will depend on the notice period given.
We may apply the following cancellation terms unless otherwise stated in writing:
Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refundable or transferable at our discretion.
Cancellation between 24 and 48 hours before the scheduled start time: a reasonable cancellation fee may apply, which may include retention of all or part of any deposit paid.
Cancellation less than 24 hours before the scheduled start time or failure to be present when we arrive: full quoted charges may be payable.
If you wish to change the date, time or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
We reserve the right to cancel or reschedule your booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or legal restrictions. In such cases, our liability will be limited to offering a new booking date or, if appropriate, refunding any amounts paid for services not provided.
7. Customer Responsibilities
You are responsible for:
Ensuring that all goods are properly packed, protected and ready for transport, unless we have specifically agreed to provide packing services.
Securing or removing any fixtures, fittings or items that cannot be safely moved as they are.
Ensuring that any appliances are disconnected, drained and ready to move.
Providing safe and suitable access for our vehicle and personnel at all locations.
Obtaining any necessary permits, approvals or authorisations, such as parking dispensations or building access permissions.
Supervising the move where needed and checking that no goods are left behind before we leave the premises.
You must not ask our staff to carry out any task that is unsafe, illegal or outside the agreed scope of services.
8. Liability and Limitations
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this clause.
We are not liable for:
Normal wear and tear, or minor scratches, scuffs or marks that may occur during handling and transport, especially on items not adequately protected.
Damage to goods that were not properly packed or suitably protected by you.
Loss or damage arising from defects in the goods, inherent vice, or pre-existing damage.
Loss or damage to highly fragile or valuable items, including but not limited to cash, jewellery, watches, documents, artworks, antiques or electronic data, unless we have explicitly agreed in writing to handle such items and you have complied with any special conditions we specify.
Any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the services.
Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount having regard to the value of the goods and the charges paid for the services, unless separate written arrangements have been agreed.
We will not be responsible for any delay or failure to perform our obligations where such delay or failure is due to circumstances beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, adverse weather, acts of God, civil disturbance or legal restrictions.
You must notify us in writing of any visible loss or damage to goods as soon as reasonably possible and no later than 48 hours after completion of the services. For non-visible loss or damage, you must notify us within a reasonable time and in any event no later than 7 days after completion of the services. We may require evidence, such as photographs or proof of value, to assess any claim.
9. Parking, Access and Waiting Time
You are responsible for ensuring that suitable parking is available for our vehicle at all locations, and for any permits or authorisations required. Any parking charges, fines or penalties arising from inadequate or illegal parking due to your instructions or omissions may be charged to you.
If we are unable to obtain reasonable access to the collection or delivery address, or if we are delayed due to circumstances within your control, we may charge for waiting time at our standard rates.
10. Prohibited and Restricted Items
We do not carry:
Illegal goods or substances.
Firearms, weapons or ammunition.
Hazardous, explosive, flammable or toxic materials.
Perishable or live items, including animals, unless expressly agreed in writing.
Any item which, in our reasonable opinion, poses a risk to health, safety, property or the environment.
If such items are presented without our knowledge, you may be liable for any resulting loss, damage or penalties, and we may dispose of the items at your cost.
11. Waste Regulations and Disposal
Man with Van Rush Green operates in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been expressly agreed as part of the booking.
You are responsible for accurately describing any items that may be classified as waste or requiring special disposal. We reserve the right to refuse to carry any waste material that we are not licensed or permitted to transport.
Where we agree to remove items for disposal or recycling, these will be taken only to authorised facilities or transfer stations. Additional charges may apply for such services, which will be confirmed to you in advance where reasonably possible.
You must not present mixed waste or prohibited materials as part of a normal removal job. If we discover unapproved waste, hazardous materials or items that have been misrepresented, we may refuse to carry them and may charge additional fees to cover any costs, delays or compliance requirements.
12. Insurance
We maintain appropriate insurance cover for our operations as required by law. Our insurance is subject to terms, conditions, exclusions and limits, and is not a substitute for your own contents or property insurance.
You are advised to ensure that your own insurance policies cover your goods during removal and transit. If you require additional cover or specific insurance arrangements, you must discuss this with us in advance of the booking, and any such arrangements may be subject to additional charges.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it.
Any complaint should be made in clear and respectful terms and should include relevant details, such as the date of service, addresses involved and a description of the issue. We will review your complaint and respond within a reasonable timeframe.
Where a dispute cannot be resolved informally, either party may pursue their rights through the appropriate legal channels in accordance with the governing law and jurisdiction set out in these Terms and Conditions.
14. Data Protection and Privacy
We will collect and use personal information about you solely for the purposes of managing bookings, providing services, processing payments and complying with legal obligations.
We will handle your information in accordance with applicable UK data protection laws. Personal data will be kept secure and will not be sold or disclosed to third parties except where required for the performance of the services, for payment processing, or where required by law.
15. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the contract for those services.
Any changes to the scope of services, charges or other contractual terms must be agreed by both parties and confirmed in writing where reasonably practicable.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
By making a booking or using the services of Man with Van Rush Green, you confirm that you have read, understood and agree to these Terms and Conditions.
